Terms and Conditions when you buy Lingerie & Costumes

When you are buying from us:
		Please know your size, check the postage and payment details.
		Please note: Due to the large number of items, sizes and color available it is impossible to have all lingerie or costumes in stock at all times, which means that some lingerie will need to be ordered from the manufacturer. Your article may be then delivered in 3 to 6 weeks. We will inform you in this case.
Payments:
		Our preferred payment method is by using the secure shopping cart. You will be directed to Paypal website where you may use your major credit card or your bank account to complete the transaction.
		Another way to pay is by Direct Deposit into our bank account. To get our bank details, click here.
		Please note: Your payment must get to us within 7 days of your order.
Shipping, Handling and Postage:
		We deliver once we receive payment.
		To find out our Shipping & Handling fees click here.
		All our parcels are discreetly sent.
		For delivery of urgent orders please let us know at kathleen@o-lingerie.com.
Return et Exchange:
		All sales are final. Please know your size, check the postage and payment details. Due to health regulations, we are unable to offer refunds or products exchanges. The only exception is manufacturer defects.
		Our products are top quality and we do understand you may sometimes be unsatisfied.
		Please note: Exchanges and refund are only accepted for wrong delivery or article defected. Return your article for refund or exchange within 3 days after reception. The returned article must be sent with its full packaging. All postage are not refundable. Please contact us to get a return form.
		Any problem? Contact us at kathleen@o-lingerie.com.
Gift Vouchers, Electronic Gift Vouchers and Gift Certificates:
		Electronic Gift Vouchers are valid for 18 months from the date of purchase. They are only valid for goods sold on this website and are not redeemable for cash or transferable.  If the order exceeds the amount of the Electronic Gift Voucher, you must pay for the balance.  Any unused portion of the Electronic Gift Voucher will remain as a in store credit and can be used on any articles on our website. The original expiration date will still apply.
		We often offer AU$10 Gift Vouchers which are different to Electronic Gift Vouchers. They are valid for 12 months and are only valid for Leg Avenue and Ellie Shoes Products sold on the australian website. They are not redeemable for cash or transferable.  If the order exceeds the amount of the Gift Voucher, you must pay for the balance.  Any unused portion of the Gift Voucher will remain as a in store credit and can be used on any articles on our website. The original expiration date will still apply.
You have a question? We are here to listen.
		Send your request to: kathleen@o-lingerie.com.
		For all communication, please leave us your details and any usefull references.
		You are looking for something special,  fill in our online contact form or simply contact us at kathleen@o-lingerie.com.